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Grievance Redressal Customer

a. Registration of Complaints:

The customers are requested to necessarily provide Loan Account Number, type & details of Grievance/ Query/ Suggestion along with phone no. & e-mail ID while lodging their issue with the Company.

b. Recording of Complaints:

Every branch of the Company including the Head and Corporate Office shall maintain a Complaint Register for recording the complaints received and their redressal thereof.

c. Escalation matrix:
LEVEL Particulars
LEVEL -1 Branch/ Toll-free number
  • Call us on our Toll Free No. 1800 1212 399 (Monday to Saturday – 10:30 am to 5 pm)
  • Get your complaint logged in and seek a complaint ticket ID for further follow-up at your nearest SRGHFL branch from Monday to Saturday between 10:30 am to 5 pm.
LEVEL -2 Grievance Redressal Officer (if complain is not resolved within 20 days from level 1 he can compliant at Level 2)
  • Mr. Lavang Murdia ( Grievance Redressal Officer)
  • 321, S.M. Lodha Complex Near Shastri Circule, Udaipur Rajasthan 313001 Tel no:-0294-2561882 Email:-
LEVEL -3 National Housing Bank In case the Customer do not receive any response from SRGHFL or he is not satisfied with the response, he may contact the National Housing Bank at the following address:-
Online Mode Complainant may click on following link for registering complaint:
Ofline Mode In offline/ physical mode by post, you may write in prescribed format available at link Complaint_form.pdf ( to the following address: The Complaint Redressal Cell, Department of Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road,New Delhi – 110 003
d. Resolution Turn Around time:

Grievances shall be resolved in a proper and time bound manner with detailed advice to the customer. The customer is kept informed in case of any delay envisaged by the Company in resolution of the grievance beyond the stated timelines.